ORDER CANCELLATION BY THE USER 

The User may request the cancellation of his order until the date of dispatch, without  justifiable reason, with the right to a refund of all amounts paid, by sending an email to  suporte@fordyn.pt .

RETURN 

Under the terms of the legislation in force and without prejudice to the provisions of the  following clause, referring to situations of non-conformity of the purchased product, the User  can always exercise their right of free resolution within 14 (fourteen) days from the receipt of  the ordered product, without having to present any justifiable reason. For this purpose, the  User must contact us at: suporte@fordyn.pt . 

The User will have to keep the products in order to be able to return them in the proper  conditions of use, with all their components, accessories and original packaging. 

In case of exercise of the right of free resolution, the price of the purchased product will be  refunded. Return costs are borne by the User. 

 

RETURN/REPLACEMENT PROCESS 

The return or collection of products ordered for replacement must be carried out through the  same carrier that delivered the products to the User's address, as follows: 

• Put the article in a box. You can use the original packaging where you received the order or  another cardboard box, as long as it is not damaged. If you use the original packaging, empty it  and place only the item you want to return. Close the box and seal it with tape. If the box has  any labels, stickers, or other materials from previous shipments, remove them. 
• The collection will be carried out within a maximum period of 5 working days after you have  made the return request. You will be contacted by customer support services to schedule the  collection of the products. If you are not at the address indicated at the time of collection, a  new collection will be scheduled on a date/time to be agreed between the User and the  transport company. 
• Collections are not carried out on holidays and weekends. 
• Upon receipt of the product in our warehouse, the Quality Department will verify that the  product complies with our requirements for Return or Replacement. If so, the Return will be  confirmed or the chargeback will be made. 
• For the reimbursement of the amount paid, Formula Dynasty Ltda makes available to the User two options:  issuing a credit note for the returned Products, which can only be discounted at the Formula Dynasty  online store within a maximum period of 6 months from the date of issue; or the reversal  itself, by bank transfer. 

The pick-up appointment with the carrier will be made by Formula Dynasty Ltda within 5 working days, after  receiving the exchange/return confirmation. The collection will be carried out from Monday to  Friday, it is not possible to schedule a specific time. 

After receiving all the products ordered, or only part of them, at our facilities, we will process  them within a maximum period of two working days. If the return is confirmed, the User will  be refunded within 10 working days by bank transfer.